support
Close a ticket and rate the support you got
Close your own ticket and give support a one-time star rating.
- Step 1
Open the panel
Sign in and tap "More", the last bottom tab. On desktop the same entries sit in the sidebar.
- Step 2
Go to Tickets
Under "Support", tap "Tickets". Your tickets list opens.
- Step 3
Open the ticket
Tap the ticket you want to end. The conversation opens.
- Step 4
Tap Close ticket
"Close ticket" sits below the messages, above the reply box.
- Step 5
Give a reason
"Close this ticket?" opens with "Reason (optional)". Write one or leave it empty.
- Step 6
Confirm the close
Tap "Close". The ticket badge changes and a closing note is added to the conversation.
ExampleClosed
- Step 7
Find the rating block
"This ticket is closed." now replaces the reply box, and "How was this support?" sits just above that line.
- Step 8
Tap a star
Pick one of five stars for the support you got.
- Step 9
Add a comment
Fill "Comment (optional)" if you want to.
- Step 10
Submit the rating
Tap "Submit rating". "Your rating was saved." appears.
Example
Your rating: 4 of 5
Result
The ticket is Closed, the closing note stays in the conversation, and the reply box is gone. Your score shows in place of the stars, with the number you picked.