provider start
Fix and re-send a rejected application
Read why your provider application was rejected and send a corrected one.
- Step 1
Sign in as a provider
Use your provider account.
- Step 2
Open the menu
Tap "More". The section list opens.
- Step 3
Go to the provider page
Under "Account", tap "Official Provider".
- Step 4
Check the state
The top card reads "Your application needs a correction" and carries a "Rejected" chip.
- Step 5
Read why
The reason sits in "Review note". Correct that before you send anything again.
- Step 6
Check account requirements
Under "Account requirements", "Active account" and "Verified email" must both read "Done". If they do not, a "Complete account requirements" notice takes the button's place.
- Step 7
Open the form
Press "Submit a corrected application". The "Application form" opens, filled from your provider profile.
- Step 8
Re-type the MT5 details
"MT5 account number", "MT5 server" and "Investor password" always open empty. Type all three again.
- Step 9
Add the provider image
Pick "Provider photo or logo" with "Choose a file", up to 5 MB.
- Step 10
Add the statement file
Pick "Statement file" with "Choose a file", up to 20 MB. Both files are required, even though each row says
Optional. - Step 11
Send the application
Press "Submit application". You get "Your application was submitted."
Result
The chip turns to "Pending review" and your application is back in the queue. Your marketplace name and photo become what you just sent.