support
Open a support ticket and attach a file
Open a support ticket, attach files, and link the record it is about.
- Step 1
Open the menu
Start on "Home". On the phone tap "More", the bottom bar's last tab; on desktop use the sidebar.
- Step 2
Go to Tickets
Under "Support" tap "Tickets". Your ticket list opens.
- Step 3
Start a ticket
Tap "New ticket": above the list on the phone, in the page header on desktop. The form opens.
- Step 4
Write the subject
In "Subject" say what happened in one sentence, at least 3 characters.
- Step 5
Pick category and importance
Use "Category" to say which part of Sigrah this is about, and "Importance" to say how urgent it is.
- Step 6
Describe what happened
In "Description" write what you did, what you expected and what you saw, at least 5 characters.
- Step 7
Link a record
Optional. Tap "Choose a linked record" and pick your payment, subscription, signal, MT5 account or copy-trade bot.
- Step 8
Attach files
Optional. Tap "Add file"; JPG, PNG, WEBP, GIF and PDF are accepted, and each file uploads as you pick it.
- Step 9
Send the ticket
Tap "Send ticket". The conversation opens right there and shows its status.
ExampleOpen
- Step 10
Read the reply
When support answers you get a "Support replied" notification; open the ticket and read it.
Result
Your ticket is filed and shows its reference after #. Support's replies and the files you sent all stay in that one conversation.