provider start
Your official standing is suspended
Only a support ticket can lift it — take the review details with you.
- Step 1
Open More
Press More in the bottom bar; on desktop it is the side navigation.
- Step 2
Go to Official Provider
Under the Account heading, press Official Provider.
- Step 3
Read the status card
The top card reads "Your official standing is suspended" and says your marketplace listing is stopped; there is no apply button. The chip on it:
ExampleSuspended
- Step 4
Take the review details
Under Last submitted application, note the Reviewed date and any Note from the review team; you repeat them in the ticket.
- Step 5
Open support
On the alert below the status card, press Contact support; Tickets opens.
- Step 6
Start a ticket
Press New ticket.
- Step 7
Fill the top of the form
Write a short Subject and pick an Importance. Set Category to this value:
ExampleAccount
- Step 8
Write the description
In Description, repeat that Reviewed date and the note from the review team.
- Step 9
Attach your proof
Add evidence with Add file: JPG, PNG, WEBP, GIF or PDF.
- Step 10
Send the ticket
Press Send ticket.
Result
The ticket's conversation opens with its reference number and the line "Your reply was sent and is waiting for support." A suspension is lifted only this way; no button on the Official Provider page clears it.