support
Track your tickets and reply to support
Find the tickets waiting on you, read support's answer, and reply with files.
- Step 1
Open More
the last tab in the bottom bar, or the sidebar on desktop.
- Step 2
Go to Tickets
under "Support", tap "Tickets".
- Step 3
Read the list
most recently updated first; each row carries the status badge, the code after #, the subject, and "Waiting for you" or "Waiting for support".
- Step 4
See only your turn
tap the banner above the list to leave just those tickets.
ExampleSupport is waiting for your reply.
- Step 5
Open the ticket
your messages are headed "You", support's "Sigrah support". Tap their file to open it.
- Step 6
Write your reply
in the box at the bottom of the thread, at least 2 characters.
ExampleWrite your reply…
- Step 7
Attach a file
tap the paperclip beside the box and pick the file.
- Step 8
Send it
tap the send button at the end of the box.
- Step 9
Wait for the answer
it does not arrive on its own; a "Support replied" notification appears under "Notifications", and tapping it opens this thread.
Result
The badge turns "Open" and the line above the conversation reads "Your reply was sent and is waiting for support."