wallet
Submit your payment proof (transaction hash and receipt)
Send your transaction hash and receipt so a finance admin can confirm the payment by hand.
- Step 1
Open the wallet
Open the "Wallet" tab.
- Step 2
Go to payments
In the wallet's row of shortcuts, tap the third one, "Payments".
- Step 3
Find the form
Look for the "Submit payment proof" card, above the payments list.
- Step 4
Pick your payment
Open "Payment" and choose yours. A row below it shows the type, network, amount and status.
- Step 5
Paste the hash
Put your hash into "Transaction hash". It must be at least 10 characters.
- Step 6
Fill the optional fields
Add "Source wallet address (optional)", "Sent amount (optional)" and "Note (optional)" if you have them.
- Step 7
Attach the receipt
Upload "Receipt file (optional)" as JPG, PNG, WEBP or PDF, up to 10 MB. A missing source address or receipt means a closer review.
- Step 8
Submit the proof
Press "Submit proof". A green note appears at the top of the page, not beside the button.
ExamplePayment proof submitted for review.
- Step 9
Wait for a human
The status turns to "Tx submitted" and a finance admin checks the hash by hand. Nothing finds it on-chain for you.
Result
Your proof is with the finance team, waiting on a manual decision. "Confirmed" credits a deposit to your wallet, or activates the plan or subscription it paid for; "Rejected" does neither.